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Charge 3 not holding a charge

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‎06-03-2020 09:09 - last edited on ‎09-16-2020 19:21 by

‎06-03-2020 09:09 - last edited on ‎09-16-2020 19:21 by

I have had my Fitbit Charge 3 for a little over a year and a half.  Just this week it started losing charge quickly.  It stayed charged for most of the day on Sunday and now will only stay changed for 2 hours. I have tried all the reboot and factory resetting. Nothing has worked.

 

 

Moderator Edit: Clarified subject

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‎06-18-2020 06:31

‎06-18-2020 06:31

Welcome to the Community, @angierj.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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