06-09-2020
04:07
- last edited on
09-25-2020
09:48
by
AlejandraFitbit
06-09-2020
04:07
- last edited on
09-25-2020
09:48
by
AlejandraFitbit
My wife and I both own Fitbits. She is able to charge her Charge 3 but it drains to zero in less than a day - maybe 8 hours. After charging it shows 100% on the device and in the app. So she has to charge multiple times a day. The device is only 6 months old. What's going on?
Moderator Edit: Clarified subject
09-25-2020 11:05
09-25-2020 11:05
Welcome to the Community, @SRG-JR.
If your Charge 3 isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.
Let me know the outcome.
09-25-2020 17:04
09-25-2020 17:04
09-25-2020 17:27
09-25-2020 17:27
Me too. I regret buying two of them. I see the problem all over the forum and they do not acknowledge that it is a common problem.
09-27-2020 09:00
09-27-2020 09:00
Welcome to the Community, @Irishcreme and @Takibg, it's great to see you around.
I understand how are you feeling and appreciate the feedback provided. If you are having problems charging your trackers, I recommend checking the article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.
Let me know the outcome.
09-27-2020 23:29
09-27-2020 23:29
Tried it all didn't work
09-28-2020 07:58
09-28-2020 07:58