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Charge 3 not holding a charge

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My wife and I both own Fitbits. She is able to charge her Charge 3 but it drains to zero in less than a day - maybe 8 hours. After charging it shows 100% on the device and in the app. So she has to charge multiple times a day. The device is only 6 months old. What's going on?

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

Welcome to the Community, @SRG-JR.

 

If your Charge 3 isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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My charge 3 went from not holding a charge to not charging at all. I threw
it away.
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Me too. I regret buying two of them. I see the problem all over the forum and they do not acknowledge that it is a common problem. 

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Welcome to the Community, @Irishcreme and @Takibg, it's great to see you around.

 

I understand how are you feeling and appreciate the feedback provided. If you are having problems charging your trackers, I recommend checking the article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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Tried it all didn't work

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I actually bought the Versa. It has some problems but I like it. I like the
challenges and Fitbit community. But I’ve decided when this one quits
working I’m giving it up. And I bought it through Amazon instead of Fitbit
and paid for Amazon’s 3 year warranty.
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