08-04-2020
00:44
- last edited on
09-15-2020
11:07
by
MatthewFitbit
08-04-2020
00:44
- last edited on
09-15-2020
11:07
by
MatthewFitbit
Up until 2 days ago, my Charge 3 would last around a week without any problems. Now its not lasting a couple hours. I checked it when I took it off the charger and it said it was 100% charged, then a couple hours into work without warning it was completely dead this has happened the last 2 days. I've only had it for like a year and a half at most. Any assistance would be appreciated. And yes I've already cleaned it
Moderator edit: format
08-06-2020 12:23
08-06-2020 12:23
Hi, it's good to see you around in the Community for the first time @Mamajen529. Sorry for the late reply.
Thank you for sharing all this information about the trouble you've been having with the Charge 3 not holding a charge.
The battery can last up to 5 days; because battery life is affected by use and other settings, actual results may vary, but it certainly shouldn't last a couple of hours.
Before considering other options, please make sure that you've followed the steps provided in this article. In addition, try to perform a restart following the steps listed here, this has been useful for other users experiencing the same inconvenience.
Please keep me posted on the outcome.