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Charge 3 not holding charge, screen has lines, keeps vibrating

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‎07-27-2020 08:42 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-27-2020 08:42 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

Hi there,

My Charge 3 screen went black Saturday so I did a reset, then a long reset and it came back on. Ever since then it flashed a notification message with a vibration periodically. There are lines through the screen display. I followed other advice in this forum and changed the clock setting, but that did nothing to help with the lines. Now the battery will not stay charged and it is not reading my heart rate. I have tried another forced reset, but all of these problems remain. Please help as this thing has only been in use for 4 months. Thanks, Kristin

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‎07-28-2020 19:24 - edited ‎07-28-2020 19:24

‎07-28-2020 19:24 - edited ‎07-28-2020 19:24

Welcome to the Fitbit Community @Sashasmom1.

 

I'm sorry to hear that you have experienced difficulties with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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