Charge 3 not holding charge

[Suerei]

I have a charge 3 and it won’t hold a charge for even 12 hours.  This all started just a couple days ago.  Any help out there?

Moderator edit: updated subject for clarity

[Sacredwlkr]

I'm having the same issue. It dies within an hour of taking it off the charger. Might be time to replace, though it's not that old. 😟 Very disappointed.

[Suerei]

This is my 3rd replacement... the other ones were black screen
Very frustrating
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Moderator edit: removed personal information

[LizzyFitbit]

Hi @Suerei and @Sacredwlkr. Welcome to the Community! It's great to see you on board.

@Suerei, thanks for sharing that your Charge 3 isn't holding charge. I see where you're coming from about this situation as this tracker should be working correctly. I was checking your details with our Support team and I was told that you already have a case created with them. They'll continue working with you via email, so keep an eye on your inbox. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

@Sacredwlkr, thanks for letting me know that you're having a similar situation with your tracker. As you may know the battery life will depend on how frequent its features are used. It doesn't mean that you shouldn't use them, but as with any other electronic device the features will impact its battery. With that into consideration, I'd recommend to try the following steps:

1. Clean the gold contacts on your Charge 3 and charging cable to ensure there isn't dust and debris accumulated over time.
2. Restart your Charge 3 to refresh its performance.
3. Review our help article for tips to maximize the battery's life.
4. Charge it for about 2 hours and monitor it's behavior on the next hours.

[Sacredwlkr]

I keep the terminals clean, but the device dies within an hour of being
fully charged.

Your loneliness is nothing but the lie of original sin waiting to be
healed, for you can never be without That which has created you.

Moderator Edit: Formatting

[twinchris]

I just started having the same issue. Charge 3 will no longer last 12 hours before the battery is completely dead. This device is probably no more than a year old. 

[Sacredwlkr]

I replaced mine with the Charge 4. If yours is still under warranty, you
may want to try that option.