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Charge 3 not holding charge

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‎11-11-2020 23:01 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-11-2020 23:01 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

Anyone else having issues with their fitbits not staying charged?

I swear since the last update all 5 fitbits in my house will not hold charge! 
It’s very frustrating !! 

 

Moderator Edit: Clarified subject

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‎11-12-2020 03:20 - last edited on ‎12-10-2024 08:10 by Fitbit Moderator

‎11-12-2020 03:20 - last edited on ‎12-10-2024 08:10 by Fitbit Moderator

@Jessie29 Thanks for stopping by.

Sorry to hear that your Fitbit Charge 3 and other devices aren't holding a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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