help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not holding charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2021 06:11 - last edited on ‎01-26-2021 09:12 by Fitbit Moderator

‎01-26-2021 06:11 - last edited on ‎01-26-2021 09:12 by Fitbit Moderator

I've only had my Charge 3 barely a year and all the sudden it's not holding a charge. The battery dies within 1½ hours. Please help. I've tried the reboot/restart as some suggested but nothing is working

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-26-2021 09:13 - last edited on ‎04-29-2025 08:45 by Fitbit Moderator

‎01-26-2021 09:13 - last edited on ‎04-29-2025 08:45 by Fitbit Moderator

@vlnewsome61 It's nice to have you on board!

Let me help you with this and thank you for troubleshooting this issue. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-27-2021 18:33

In response to AlvaroFitbit

‎01-27-2021 18:33

None of those suggestions apply to my problem.
Best Answer
0 Votes

‎01-31-2021 11:31 - last edited on ‎04-29-2025 08:45 by Fitbit Moderator

In response to vlnewsome61

‎01-31-2021 11:31 - last edited on ‎04-29-2025 08:45 by Fitbit Moderator

@vlnewsome61 thank you for your reply.

Since the issue isn't resolved I suggest you contact our Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes