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Charge 3 not holding the charge

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‎01-02-2020 07:09 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

‎01-02-2020 07:09 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

I recieved a charge 3 for Christmas and it wont hold a charge. After the first charge it lasted for 4 days but now when fully charged it lasts 2-4 hours.

I have charged it using the USB that came with the fitbit and my laptop.

I have turned off notifications and pretty much all additional features. 

 

Please help!

 

 

Moderator edit: updated subject for clarity

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‎01-03-2020 05:01 - edited ‎10-09-2023 08:25

‎01-03-2020 05:01 - edited ‎10-09-2023 08:25

Hi there @LQ19, welcome to the Community Forums. Thanks for taking the time to troubleshoot the battery life on your Charge 3 prior to contacting us. 

If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?
 
As a friendly reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

  • Frequently checking the Fitbit app, which syncs your tracker
  • Frequently receiving notifications (you already turned them off)
  • Frequently checking your stats
  • Using Quick View. 

If you still believe your battery is not lasting as long as expected, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following:

  1. Disable the features that can impact battery life as described here.
  2. Fully charge your tracker.
  3. Sync your tracker 5-6 times a day. 
  4. Wear your tracker until it is fully depleted.
Maria | Community Moderator, Fitbit


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