Charge 3 not logging all walks

[CLC74]

My Charge 3 has stopped logging all walks, just started yesterday and has missed a lunch time walk (recorded a shorter evening walk) and it hasn’t logged my evening walk today. No idea what is going on. Please help. 

[EdsonFitbit]

Welcome to the Fitbit Community @CLC74.

Thank you for the information provided.

If you are using the Auto-Exercise Recognition feature to record your walks automatically, please make sure they are longer than what is set in your Fitbit account. To check out this setting please visit this link, click on your Charge 3 icon and click Auto-Exercise Recognition.

Please don't forget to sync your Tracker everytime you make a change to your Fitbit account.

Whether this doesn't help, you can restart your Charge 3 by following these steps.

Hope this helps.

[CLC74]

Hi yes thanks for your reply. My walks that haven’t been logged are definitely longer than the time I have set. Subsequent shorter walks are logged. It is confusing- can you help?

Sent from my iPhone

[CLC74]

I have dropped my walk time for logging down to 10 mi utes on the app and they still aren’t picking up. Sadly I think something has gone wrong 

[EdsonFitbit]

Thanks for your response @CLC74.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.