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Charge 3 not pairing with Huawei P30 lite

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‎03-16-2021 06:29 - last edited on ‎03-16-2021 09:11 by Fitbit Moderator

‎03-16-2021 06:29 - last edited on ‎03-16-2021 09:11 by Fitbit Moderator

I have a Charge 3 watch and a Huawei P30 Lite.

 

I forgot to sync the device for a little while and it wouldn't sync when I tried.

 

I have: deleted the app and reinstalled it, deleted my account and created a new one, restarted the device, lost all my data etc in the process, changed settings when reinstalling the app as requested and the watch still won't connect to the app!! 

 

Any advice or shall i just bin it?! 

 

 

Moderator Edit: Clarified subject

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‎03-16-2021 09:33

‎03-16-2021 09:33

@lulabell_marks It's great to have you here! 

 

Thank you for troubleshooting this issue> I suggest you refresh the link between your phone and your tracker by doing the following (that includes some steps you have already tried):

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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