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Charge 3 not pairing with new phone

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‎01-03-2021 10:00 - last edited on ‎01-04-2021 03:04 by Fitbit Moderator

‎01-03-2021 10:00 - last edited on ‎01-04-2021 03:04 by Fitbit Moderator

I got a new phone. Turned on Bluetooth, unpaired with my old phone...but I can't get it to pair with the new one, so i can sync.

 

 

Moderator Edit: Clarified subject

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‎01-04-2021 03:08

‎01-04-2021 03:08

@Dangerouscurvs Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this. This is odd. Make sure that you log into the correct account in the new phone. I suggest you refresh the link between you phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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