Charge 3 not pairing with phone

[Caroms]

Hi, I have tried rebooting phone, Fitbit, uninstalling app... numerous times but but with no success. It is as if the phone can't find my Fitbit. If I reboot the Fitbit is sees it briefly to see it but can't pair. 

[WilsonFitbit]

Hello @Caroms. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried. At this time, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth  > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

If that doesn't help, I recommend making sure that you've followed all the troubleshooting steps suggested in this help article: 

Why can't I set up my Fitbit device?

Hope this helps. 

[Caroms]

I have tried switching on and off the bluetooth. This was the simplest and first thing I did. Then I did the phone reboot and the fitbit reboot then after doing this several times I resorted to the uninstalling the app on my phone. It does appear eventually to have loaded the app and done a brief pairing as I have yesterdays data updated to my phone. But no steps just Calories!. No idea how to get my steps to show on my phone again. 

Actually the only thing I have not done in our guide is reset my fitbit to factory settings.

I am feeling mighty fed up with it as it didn't pair all last week and I have been trying since Saturday morning rebooting ect. I was wondering if fitbit have done some software update?

Moderator edit: format

[Caroms]

just to add I have logged into my account on my laptop and is also says my device is not connected and it hasn't actually uploaded my data from the weekend. 

[WilsonFitbit]

@Caroms Thank you very much for your reply. 

I'm very sorry for the experience and thank you for the troubleshooting steps you've followed and for taking the time to provide your feedback. I'd like to let you know that we haven't released a recent Firmware update for the Charge 3. You can see the latest one for the Charge 3 here. 

On a side note, I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have questions about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you. 

See you around.