Charge 3 not receiving notifications from Galaxy S10e

[ttachiera]

I had a Charge 2 that worked perfectly until it died in Nov., so I upgraded to a Charge 3. I have the same phone - a Samsung Galaxy S10e. Text notifications came through a few times on the Charge 3 but then stopped working and have not worked since. I have tried everything (talked to Fitbit support twice already): unpaired and repaired, restarted Fitbit and phone, they are both up to date, all the settings are correct. Phone notifications come through and the test phone notification works every time I try it, but text notifications do not. This makes the Fitbit a lot less valuable and I keep missing important texts because I've been used to them coming through on my Charge 2 for the last few years. Any solutions for this before I say goodbye to Fitbit and switch to something else?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @ttachiera, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and your efforts while troubleshooting the issue with your notifications. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.