Charge 3 not receiving text messages

[NanaLE]

My Fitbit stopped notifying me of my texts. It still vibrates for my other set notifications. No changes had been made on my settings. I have tried restarting phone and Fitbit, checked all settings but still unable to get text messages. Any other suggestions?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @NanaLE.

Thanks for troubleshooting this notifications issue and for letting us know about it. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[Spokenscreams]

I have the exact same issue. It started around Saturday the 2nd. I have reset every setting and nothing has worked. I had some luck when I reset my tracker as a new device but, it only worked for 1 message. I am using a galaxy 10. 

[NanaLE]

I have Samsung Galaxy s10e .I did get a reply from Fitbit. It is a problem
on their end, they are aware of it and working on getting it fixed. I
really miss that feature, so hopefully, they will get it fixed quickly!

[FayeValentine]

I'm in the same boat as you. I received my Charge 3 for Christmas a couple weeks back.
The Notifications worked during the first week, then they stopped working (with no changes made by me).
I have already tried restarting my phone and restarting the Fitbit... notifications are still not working.

Fitbit device: Charge 3
Phone: Samsung Galaxy S8

.

[NanaLE]

I got a message from Fitbit after I posted my problem. They said it is a
glitch in their system, they are aware of it and working to correct it. I
love that feature and truly miss it. Hope they hurry up and get it fixed.

[Jen182]

Same issue here. Galaxy s10. Only text notification issues.  Recieved charge 3 as a gift (Alta previously), worked first week then stopped. Checked settings, uninstalled/reinstalled.  Good to know it's on their end,  hopefully gets fixed soon. I rely on this feature while at work.  Thanks for this thread. 

[Darseman]

Same problem. Spent an hour with Fitbit support ,  still not fixed, can't receive text msgs on my Charge 3

[NanaLE]

Still not working. Are you finding the problem and working on correcting
the issue?

[Spokenscreams]

Still nothing here. I'm starting to look for Garmin's and other trackers that will display text messages



Sent from my Verizon, Samsung Galaxy smartphone

[Darseman]

Everyone in this forum has heard " Fitbit is aware of the problem & looking to fix it "  If you pay attention to this forum and thread you will see a growing number of people expressing their disappointment and frustration of this long standing issue and stating that they will leave Fitbit for a smart watch that you can actually receive text messages on

[KateFitbit]

Has everyone made sure all-day sync is enabled? If it's having trouble connecting, try the following: 

• Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
• Restart your phone
• Restart your tracker
• Go back to the Fitbit app and try to enable All-day Sync or Notifications again. 

[Spokenscreams]

I've done that 3 times already but, I may try again.



Sent from my Verizon, Samsung Galaxy smartphone

[NanaLE]

Tried this about 10 times.... really getting upset that this feature is not working.Sent via the Samsung Galaxy S10e, an AT&T 5G Evolution capable smartphone

[Leish1586]

I've gone from an S8 (worked perfect) to an S10+ and having the same issue. My husband's Charge 3 is working with his S10+ but mine is not. We have checked our settings are exactly the same and I've gone through every troubleshooting step. I have managed to get it to register 2 messages after resetting my phone on one occassion and resetting both devices and reinstalling the app but after that first message comes through it stops working. I'd love to know the ETA on the fix as this is just painful.

[Jen182]

All day sync is on. I have uninstalled/reinstalled the app. I have unpaired/repaired the device. I've even rest the charge 3. Ive checked all my settings, several times. Im only having this problem with text messages. I still recieve phone calls and notifications from social media. Its frustrating to have spent so much money on something and it not work correctly. Im trying to be patient for a fix but for how long are we to wait? 

[Darseman]

I was just informed by a Fitbit Moderator that a Fitbit is Not Compatable with all phones, ie there are models that a Fitbit may or not work with.  They have a list of compatable devices that a Fitbit will work with. It appears to me that they won't have a fix for a Fitbit working with all Android 9 phones. It seems to be reasonable to get another device that actually works.

[Spokenscreams]

The galaxy s10 is on the compatible list



Sent from my Verizon, Samsung Galaxy smartphone

[Jen182]

I also have a galaxy s10. Plus, I'll add it worked for the first week I had it then suddenly stopped. 

[NanaLE]

I feel your pain...