Charge 3 not receiving text notifications from S10

[SBoyde]

I have a Samsung S10 and since the update my tracker wont receive texts, i got other notifications...anyone else having the same issue?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @SBoyde, welcome to the Community Forums. Thanks for the details provided, I'll be glad to help you. 

I'd recommend to follow the troubleshooting steps provided in the help article: Why are notifications delayed or missing?

Give this a go and let me know the outcome. 

[SBoyde]

I have tried everything several times, nothing is changing the outcome. It seems to be a problem among other fitbit users...is Fitbit looking into this?..i would like it to fully work

Not sure what else to do..

Moderator edit: updated subject for clarity

[Kowie]

I have a s 10 e and if you download  google messages and use it as default it will work . Mine does

[MarreFitbit]

Thanks for getting back @SBoyde. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Hello @Kowie, thanks for sharing with us what has worked for you. 😉

Please let us know if there's anything we can do to assist you in the meantime.

[SBoyde]

I have tried fit notications and now google messages...still nothing!☹Sent from my Bell Samsung device over Canada's largest network.

[Kowie]

You have to go into your fitbit app in the notifications at choose google messages as the default app


Sent from my Samsung Galaxy smartphone.

[Kowie]

  

 

 follow what I have circled

[SBoyde]

I did☹Sent from my Bell Samsung device over Canada's largest network.

[SBoyde]

any solutions yet to fix the issue???

[Kowie]

Yes just go an update and my texts are now working on my charge 3

[SBoyde]

how do i get the update??Sent from my Bell Samsung device over Canada's largest network.

[Kowie]

Google play store

[SBoyde]

oh my gosh....it worked....thanks...u are awesome...u saved the day!!!Sent from my Bell Samsung device over Canada's largest network.

[Wolverine86]

Glad it worked! Awesome!!!