Charge 3 not receiving text notifications from iPhone 11

[Huntee01]

Hi. I’ve had my charge 3 for a year now and upgraded to an iPhone 11 about two months ago.   My notifications haven’t worked since.  I have logged it off, removed blue tooth, removed app, re loaded everything but nothing works.   Help! As at the moment I am so close to ditching it after having fitbits for about 4 years!!! 

Moderator edit: updated subject for clarity

[juliemac72]

Not receiving text notifications. Very frustrating as it was a Xmas present. Charge 2 worked fine but been told it’s to do with iOS 13. Any idea when it’ll be sorted anyone?? Fitbit just said they’re working on it 🤷🏻‍:female_sign:

[MarreFitbit]

Hi there @Huntee01, thanks for stopping by. I am sorry to hear that you are going through this situationI appreciate your efforts while troubleshooting this inconvenience. 

Thanks for letting us know about the issue with the notifications on iOS. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

If you recently updated to iOS 13, you may have to adjust some settings on your iOS devices. For more information, see: How do I get notifications from my phone on my Fitbit device?

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[aRunMazz]

Hey! Did your Fitbit ever start working to receive messages? I’m having the same problem for the same reason and have tried all the troubleshooting options.

[Huntee01]

Hello.  Yes I did.  It works absolutely fine now. I have no idea what I did to get it to work though haha.  I did everything everyone suggested to no avail.  Gave up and wore it as a watch then one day it buzzed as my son text me! 

[aRunMazz]

Ok thanks! Glad it worked for you! I’m doing the same thing wearing it as a watch... hopefully it'll magically have the same luck!

Best,

Adrienne

[Lashyro4]

Wondering if Fitbit has fixed this issue? I was told back in October they were working on fixing this issue and now it’s May and still not working after doing everything. At what point can I get a refund or exchange for new one as the text notifications is a main feature of the Fitbit