Charge 3 not recording Sleep stages

[RIPKIRBY]

Why do you not include Charge 3 in you forum ?

One month ago my charge 3 changed the way my sleep was recorded and has stayed in this mode ever since,  Instead of recording my sleep stages as Deep,Light,REM, etc. in different colours, I now get a straight bar with vertical lines for awake, restless, asleep.  My pulse is not recorded at all. I have a pacemaker which controls my BPM at 70 and this has not changed so why has it not recorded this during the night as it used to ?   

Moderator Edit: Clarified subject

[AlvaroFitbit]

@RIPKIRBY Welcome to the Fitbit Community! It's great to have you here!

We do have a board where you can post your Charge 3 questions, it is  "Other Charge Trackers" and I have moved your post to said board. Regarding your missing Sleep stages, this could be related to your tracker not recording heart rate as this is required. Make sure your heart rate sensor is on on the Charge 3 settings and I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

You may not get Sleep Stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Hope this helps.

[kbh57]

After I upgraded to a Premium account I'm seeing the same thing and I now have to add my sleep log in manually, no longer getting a sleep score.  For me this began this week.  

[AlvaroFitbit]

@kbh57 Welcome to the Community.

Have you checked if any of the factors mentioned above could be affecting your sleep detection? These are the main factors users may have that won't provide Sleep Stages. Please check them and see if this helps.

See you around.