help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not recording active minutes or hourly activity

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2020 12:18 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-30-2020 12:18 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Charge 3 not recording active minutes or hourly activity, I have rebooted it more than once, which has worked earlier in the week when this was happening, but it is doing this again.

 

My syncing device is the one that came with it and is plugged into my laptop or a connected wall plug. This has happened several times recently and I am starting to think the Charge 3 may be defective.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-31-2020 06:18

‎01-31-2020 06:18

It's great to see you around, @SusanMarshall.

 

Thanks for troubleshooting this information issue. Can you please tell me which activity are you doing in order to earn active minutes? Also, are you completing your steps in order to receive the hourly activity notification?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎01-31-2020 06:18

‎01-31-2020 06:18

It's great to see you around, @SusanMarshall.

 

Thanks for troubleshooting this information issue. Can you please tell me which activity are you doing in order to earn active minutes? Also, are you completing your steps in order to receive the hourly activity notification?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-31-2020 08:10

In response to AlejandraFitbit

‎01-31-2020 08:10

I run and walk briskly
Best Answer
0 Votes

‎01-31-2020 08:11

In response to SusanMarshall

‎01-31-2020 08:11

It seems to be working well today!

Best Answer