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Charge 3 not recording active minutes

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‎04-11-2021 04:59

‎04-11-2021 04:59

My charge 3 isn’t recording my active minutes when I have been for a walk or worked out. I’ve just been out for an hour and it has logged this on the exercise but not active minutes? There always seems to be an issue with my Fitbit recently, seriously considering giving up on it. 

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‎04-13-2021 18:55

‎04-13-2021 18:55

It's great to see you in the Fitbit Community, @Kate_S26.

 

Thank you for the information provided.

 

Please make sure to have the latest version of the Fitbit app 3.40.1 on iOS and Android devices. For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

Whether you are experiencing the same difficulties with the new Fitbit app version, I would recommend restarting your Fitbit Charge 3 by following these instructions. For information about how you earn Active Minutes, please check out this site.

 

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