Charge 3 not recording sleep accurately

[SunsetRunner]

Recently my Fitbit Charge 3 has stopped tracking the first part of my sleep. Sleep tracking seems generally unreliable as I’ve had problems with it not recording sleep after a trip to the bathroom too. I’ve tried all the suggestions about restarting, etc, but nothing corrects it. I keep both the device and the app up to date. I can only conclude this is a fault. Given the number of complaints around sleep tracking, how seriously is this issue being taken?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @SunsetRunner.

Thanks for troubleshooting this sleep issue. I recommend following these steps:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that if your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I change my sleep history?.​

Let me know the outcome. 🙂

[KKaelinS]

Your suggestion "How do I change my sleep history".  I clicked on it and it took me to Oxygen,  Not helpful at all!

[AlejandraFitbit]

It's great to see you here, @KKaelinS.

I appreciate the information about the link. If you want to edit your sleep information, follow the steps in the article: How do I edit my sleep history in the Fitbit app?.

Keep me posted.