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Charge 3 not registering active minutes and calories

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‎06-04-2020 10:01 - last edited on ‎11-12-2020 08:48 by Moderator Alum

‎06-04-2020 10:01 - last edited on ‎11-12-2020 08:48 by Moderator Alum

Brand new Charge 3 after only a month it’s stopped recording active and calories the Fitbit Customer Service is absolutely appalling, it taken me over 2 months to get through and and it just the standard reboot.

 

 

Moderator Edit: Clarified subject

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‎11-12-2020 08:50

‎11-12-2020 08:50

Welcome to the Community, @Sonia22-.

 

Thanks for troubleshooting this information issue. I would like to know if you keep having problems with the data that your tracker is recording? What troubleshoot besides restart have you tried?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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3 REPLIES 3

‎11-12-2020 08:50

‎11-12-2020 08:50

Welcome to the Community, @Sonia22-.

 

Thanks for troubleshooting this information issue. I would like to know if you keep having problems with the data that your tracker is recording? What troubleshoot besides restart have you tried?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-12-2020 10:03

In response to AlejandraFitbit

‎11-12-2020 10:03

Hi,

I contacted Fitbit and they replaced my Fitbit.

Thanks

Sent from my iPhone
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‎11-13-2020 10:11

In response to Sonia22-

‎11-13-2020 10:11

Thanks for getting back, @Sonia22-.

 

Those are great news, I am glad to hear that you received a new unit. If there is anything else we can help you with, do not hesitate to post it.

 

Keep the stepping up!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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