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Charge 3 not registering active minutes

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‎11-13-2019 13:06 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎11-13-2019 13:06 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

My Charge 3 is no longer tracking active minutes, even when I had 17,000 plus steps mowing lawn. Is there anyway to correct this. I have tried re-booting it.

 

 

Moderator edit: subject for clarity

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‎01-07-2020 20:10

‎01-07-2020 20:10

My FitBit Charge 3 is fully charged. I wore it while I rode my stationary bike for 39.46 minutes at a high gear and hi cadence today and the active minutes did not register. 

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‎11-14-2019 03:26

‎11-14-2019 03:26

Welcome to the Forums, @BettyW936.

 

Thanks for troubleshooting this active minutes issue. Which activity are you doing in to earn active minutes? Is it a high intense activity? Are you stopping at any moment of the activity? Please make sure you followed the steps in the article: How do I restart my Fitbit device? in order to restart your device.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-07-2020 20:10

‎01-07-2020 20:10

My FitBit Charge 3 is fully charged. I wore it while I rode my stationary bike for 39.46 minutes at a high gear and hi cadence today and the active minutes did not register. 

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‎09-11-2020 12:14

In response to Aesara

‎09-11-2020 12:14

I was on my elliptical for 40 minutes with 82% cardio but registered no active minutes and only 29 calories burned...this is a brand new replacement tracker sent to me because my last one quit working

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