Charge 3 not registering active minutes

[Sallypotato]

I got my Fitbit Charge 3 at Xmas. Since the 1st Jan my active minutes are not syncing. It shows that I haven't had any active minutes at all since the 1st. Before the 1st, walking my dog classed as active minutes whereas now nothing seems to be picked up. 

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Sallypotato.

For more information about active minutes, I recommend checking the article: What are active minutes?. Now, if your tracker isn't registering your active minutes, I recommend restarting the unit by following the steps in the article: How do I restart my Fitbit device?.

In the meantime, you can manually log the activity by following the steps in the help article: How do I add, edit, or delete Fitbit data and activities?.

Let me know the outcome. 🙂