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Charge 3 not registering cycling distance

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‎04-11-2020 02:39 - last edited on ‎09-17-2020 17:24 by Fitbit Moderator

‎04-11-2020 02:39 - last edited on ‎09-17-2020 17:24 by Fitbit Moderator

My Charge 3 is not showing distance when I'm cycling.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎04-20-2020 04:38

‎04-20-2020 04:38

Welcome to the Community, @Mafbaker.

 

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

 

I would like to know if you keep having issues with your distance information? If you Charge 3 registering now? Are you still experiencing this problem? Which troubleshoot have you tried so far? How are you registering your activities?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-20-2020 04:40

‎04-20-2020 04:40

I have the same problem! No distance, 0 active minutes. The fit bit 3 acts as if I were sitting on the couch watching TV...

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‎04-20-2020 04:46

In response to AlejandraFitbit

‎04-20-2020 04:46

Still not registering distance. It registers walking, running but not cycling 

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