Charge 3 not registering floors

[sos1956]

I go up and down stairs 3 times a day but Charge 3 often says 0.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @sos1956.

Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Because the device looks for continuous motion, pausing when you go up a flight of stairs can cause the device to not count the floor.

Your device may count less floors than you think it should for a variety of reasons. Not all flights are the same height or distance, so if the flight you climbed is less than 10 feet you may find that the device's floor count doesn't exactly match how many floors you climbed.

Exposure to excess moisture can also cause result in fewer floors. 

Let me know if you need anything else. 😊