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Charge 3 not registering heart rate

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‎04-28-2020 07:35 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

‎04-28-2020 07:35 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

Lost heart rate function two days ago. Have changed clockface, reboot and factory reset all without success. Intermittent red light on back with green lights still working

 

 

Moderator Edit: Clarified subject

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‎06-28-2020 06:58

‎06-28-2020 06:58

Welcome to the Community, @Per1.

 

Thanks for troubleshooting this heart rate issue. If you are having problems with this function, I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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