Charge 3 not registering heart rate

[ebiggs]

I have not been able to get a heart rate/pulse with my Fitbit Charge 3 since I bought it. That's a bit disappointing. I've read the posts but they haven't been helpful for me.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @ebiggs.

I appreciate all the efforts in trying to fix this heart rate issue. If you are having problems with your heart rate information, I recommend checking the article: What factors can affect my heart-rate reading on my Fitbit device? and follow the instructions provided.

Let me know how it goes.

[ebiggs]

The Fitbit has stopped working, counting steps. Every booted and done all
of the things that were listed to me. At this point I will attempt to
return to Sam’s Club where I purchased it or I will be sending it back for
a full refund.

Thank you