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Charge 3 not registering heart rate

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I have not been able to get a heart rate/pulse with my Fitbit Charge 3 since I bought it. That's a bit disappointing. I've read the posts but they haven't been helpful for me.

 

 

Moderator Edit: Clarified subject

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Welcome to the Community, @ebiggs.

 

I appreciate all the efforts in trying to fix this heart rate issue. If you are having problems with your heart rate information, I recommend checking the article: What factors can affect my heart-rate reading on my Fitbit device? and follow the instructions provided.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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The Fitbit has stopped working, counting steps. Every booted and done all
of the things that were listed to me. At this point I will attempt to
return to Sam’s Club where I purchased it or I will be sending it back for
a full refund.

Thank you
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