Charge 3 not registering heart rate

[ADonega]

Has anyone else had the HR monitor or other function stop working a year or so into wearing it? My warranty expired 2 months ago and after unsuccessful  troubleshooting with customer service, they offered me a 25% off coupon for a new device. Is my problem a fluke or have other people had their device stop working a year or so in? I’m looking at other fitness trackers to replace my Charge 3  

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @ADonega.

Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.