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Charge 3 not registering heart rate

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‎06-05-2020 16:49 - last edited on ‎10-14-2020 08:11 by Moderator Alum

‎06-05-2020 16:49 - last edited on ‎10-14-2020 08:11 by Moderator Alum

My Charge 3 has not been working for HR (or sleep) since May 28th, the HR lights on the bottom of the watch have not been on at all - device has had Heart Rate turned on, has been rebooted, user data cleared, been unpaired, repaired with the app etc. This sounds more like a Hardware problem, than software... help?

 

 

Moderator Edit: Clarified subject

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‎10-14-2020 08:12 - last edited on ‎06-30-2025 08:08 by Fitbit Moderator

‎10-14-2020 08:12 - last edited on ‎06-30-2025 08:08 by Fitbit Moderator

Welcome to the Community, @Whomiga.

Thanks for troubleshooting this heart rate issue. Keep in mind that your trackers needs to register this information in order to track your sleep. I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the tips provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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