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Charge 3 not registering my information

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‎05-23-2020 08:22 - last edited on ‎09-16-2020 19:47 by

‎05-23-2020 08:22 - last edited on ‎09-16-2020 19:47 by

So i got the Charge 3 exactly a year ago and about 6 months ago it completely stopped working so Fitbit got me a replacement which was i guess used Charge 3 cuz it had scratches. I was OK with it until few days ago it stopped tracking anything.

 

It is just a not so great watch. Not tracking HR, steps nor calories. The HR tracking green light is not there. I tried every. Restarting, soft reset, hard reset and unpairing etc. Nothing. Also the screen has about 3 lines that doesn't work. I am very disappointed with Fitbit and next time i think i will try something else.

 

 

Moderator Edit: Clarified subject

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‎08-30-2020 10:10

‎08-30-2020 10:10

It's great to see you here, @Setsen.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this information issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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