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Charge 3 not registering my sleep

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‎05-11-2020 08:58 - last edited on ‎09-17-2020 09:38 by

‎05-11-2020 08:58 - last edited on ‎09-17-2020 09:38 by

Why won’t my Charge 3 sync my sleep but will sync my steps. Please help with this issue.

 

 

Moderator Edit: Clarified subject

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‎08-07-2020 08:18

In response to AlejandraFitbit

‎08-07-2020 08:18

How,
My fitbit didn’t track at all that one night before I called but did start tracking again so I don’t need anything. Thank you.
Lenora

Sent from my iPad

View best answer in original post

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‎08-07-2020 07:49 - last edited on ‎05-13-2025 04:18 by Fitbit Moderator

‎08-07-2020 07:49 - last edited on ‎05-13-2025 04:18 by Fitbit Moderator

It's great to see you here, @Norie.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-07-2020 08:18

In response to AlejandraFitbit

‎08-07-2020 08:18

How,
My fitbit didn’t track at all that one night before I called but did start tracking again so I don’t need anything. Thank you.
Lenora

Sent from my iPad
Best Answer
0 Votes