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Charge 3 not registering sleep score

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‎06-24-2020 06:11 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-24-2020 06:11 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

I have just recently joined Fitbit Premium and got it for the detailed Sleep Score Information, however ever since I joined it has not shown a Sleep Score. I have tried logging out multiple times, and rebooting my Fitbit. Any suggestions on how to get my Sleep Score to load? Thanks!

 

 

Moderator Edit: Clarified subject

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‎07-12-2020 09:12

‎07-12-2020 09:12

Welcome to the Community, @amandayvonne.

 

Thanks for troubleshooting this sleep score issue. You must see sleep stages to see a sleep score. For more information, see What should I know about sleep stages?.

 

If you see sleep stages but don’t see a sleep score:

  • Note that it may take a few minutes for your sleep score to appear. 
  • Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-12-2020 09:18

In response to AlejandraFitbit

‎07-12-2020 09:18

My Charge 3 is not showing sleep stages only sleep patterns, how do i view stages? Also on the device under the sleep icon, the device does not swipe left or right. It is only the icon with sleep time and no other information. How do i view sleep information on my device? Is this a malfunction? 

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