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Charge 3 not registering sleep score

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‎08-13-2020 07:00 - last edited on ‎11-13-2020 10:36 by Moderator Alum

‎08-13-2020 07:00 - last edited on ‎11-13-2020 10:36 by Moderator Alum

So the first night I used the Charge 3 I got a full breakdown of my sleep stages with a score. The next 4 nights I received only a basic overview with no score. I got another sleep score the other night and this morning nothing. I have turned the sleep insights on and off, logged out and back in. Can’t seem to figure out what the deal is 

 

 

Moderator Edit: Clarified subject

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‎11-13-2020 10:37

‎11-13-2020 10:37

Welcome to the Community, @Alex19844.

 

Thanks for troubleshooting this sleep score issue. You must see sleep stages to see a sleep score. For more information, see What should I know about Fitbit sleep stages?. If you see sleep stages but don’t see a sleep score:

  • Note that it may take a few minutes for your sleep score to appear.
  • Update the Fitbit app to the latest version. For instructions, see How do I use the Fitbit app?

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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