Charge 3 not registering sleep stages

[Davydubb]

Why does sleep tracking results keep reverting to old graph/analysis report/display? Inconsistent and annoying. Any assistance to solve?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Davydubb.

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know the outcome. 🙂

[Clairol1]

Sleep now registering thanks but I have another question. How can I extend the time the Charge 3 display is on? It only lasts about 3 seconds and I have barely read it before it goes dark. I have tried loading other faces but all are the same. Thanks.