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Charge 3 not registering sleep

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‎09-23-2020 18:32 - last edited on ‎11-04-2020 09:58 by Moderator Alum

‎09-23-2020 18:32 - last edited on ‎11-04-2020 09:58 by Moderator Alum

Hi, last evening my Charge 3 (about 20 months old) restarted on its own and since the green light is not flashing and it is not tracking my steps or sleep. Rebooted it multiple times, yet, the same result. Please suggest on Troubleshoot measures.

 

 

Moderator Edit: Clarified subject

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‎11-04-2020 09:59

‎11-04-2020 09:59

Welcome to the Community, @sinswa.

 

Thanks for troubleshooting this sleep issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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