Charge 3 not responding & now has

[Pomy72]

My charge 3 has been flicking through settings, lost its charge overnight (each morning for the last 2 days it’s been flat) now this has appeared & it’s now not responding. Have put it on charge & this line has come up. Tried a reboot but it’s still not responding, no vibration or anything

[Pomy72]

My charge 3 has been flicking through settings, lost its charge overnight (each morning for the last 2 days it’s been flat) now this has appeared & it’s now not responding. Have put it on charge & this line has come up. Tried a reboot but it’s still not responding, no vibration or anything. It’s also now not connected to Bluetooth & it won’t connect

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Pomy72]

Hi I’m in Australia 

[Odyssey13]

I've notified a moderator to stop by to assist you. 

[Pomy72]

Thankyou 

[JuanFitbit]

Hi @Odyssey13 , nice to see you around. Thank you for your help and for informing us about the thread!

@Pomy72 , a warm welcome to the Community! Thank you for the information and the picture provided. 

As I wanted to notify Support about your case, I was told that you already are in contact with them and that your case is being processed! 

Please keep working with them and keep us posted. 

[Pomy72]

Hi, thanks for touching base with me. 

Was able to ring & talk to someone about the issue as there's too much going on to type about. Have been told it can'tbe fixed but looking at warranty, hopefully it will be covered. Thanks for touching base, will keep you posted

[JuanFitbit]

HI @Pomy72 , thank you for your reply! 

How is  the situation with Support going?

We're curious to hear an update from you!

Let me know if you have questions. 

[Pomy72]

Hi, I’m actually waiting on a replacement one😊 It seems my charge was still under warranty & they’ve sent me out a new one. The Fitbit support line has been great in following up my issue. Very happy customer here 

[Odyssey13]

I love happy news @Pomy72 

[JuanFitbit]

Hey @Pomy72 , thank you for your update and kind words. I'll pass them to our Support team. They'll be glad to hear them!  

Enjoy your replacement, and keep stepping. 

Please do not hesitate to contact us again if you still need support. 

The Community will be glad to help you further.