Charge 3 not responding to touch and dim screen

[nana0220]

I received my Charge 3 in December 2019. I love it and have enjoyed it. However, this week its started not responding to taps, and the screen is becoming dimmer. I've rebooted and its fully charged. Please advise.

Thankyou.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @nana0220.

I am sorry to hear the screen on your Charge 3 is not responding to touch and becoming dimmer. Thanks for trying to resolve this, I understand how you are feeling as you love your device and I am here to help. I recommend changing the brightness setting on your Charge 3: go to Settings > Brightness and change to Auto or On. Please also confirm that you don't have "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. For more information, see How do I navigate my Fitbit device's screen?

If the issue persists, please try the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome. 

[Zengirl]

Yes!  This same thing is happening to me all of a sudden!  Frustrating, for sure!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Zengirl.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how frustrating this is for you and would like to confirm if you've tried the troubleshooting instructions from this post?

Looking forward to hearing back from you.