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Charge 3 not saving activities, display shows lines and GPS is off

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‎09-23-2020 00:53 - last edited on ‎10-08-2020 09:59 by Fitbit Moderator

‎09-23-2020 00:53 - last edited on ‎10-08-2020 09:59 by Fitbit Moderator

I bought my charge 3 in June in Argos and love it but have had a few problems lately :-

1) it wont track my runs (I have my phone with me and have started, and dinished the run app on my fitbit).

2) theres sometimes lines on the first number on the display

3) the gps tracker when I'm walking sometimes says I've been somewhere I havent - miles away!

4) it said I was asleep when I wasnt!

I've been really careful with it, had no cleaning/skin products near it, I dont wear it in the shower. I'd take it back to Argos but they dont have them in stock and still want one! Help! Can fitbit send a new unit directly? Or does it need re-booting? I saw other people on here said that hasn't resolved the issue. Many thanks in advance! 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-08-2020 10:02

‎10-08-2020 10:02

@MichelleBognor Welcome to the Community. 

 

Let me help you with your Charge 3 not working as it should. I do suggest you restart your tracker to help with the screen and activities. Regarding the GPS you can try these suggestions.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-11-2020 21:15

In response to AlvaroFitbit

‎10-11-2020 21:15

Hi,Thank you for your response.I have tried all of the suggested things, several times and the tracker is still not working!Would the unit be faulty and need replacing? Kind regards,MichelleSent from my Samsung Galaxy smartphone.
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‎10-11-2020 21:41

In response to MichelleBognor

‎10-11-2020 21:41

It’s the crappy firmware update they just released. Nothing we do will help. It’s a ploy for us to buy a new product. Don’t give them the satisfaction of your hard earned money. Mine worked perfectly fine and then I did the upgrade and it doesn’t work at all. 
I’ve tried every so called resolution to no avail. At 2 years old, my tracker was still holding a charge for 7 days and doing everything fine. When I plugged it in to charge, it force updated and just stopped working. It’s complete crap. 

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‎10-11-2020 22:21

In response to SunsetRunner

‎10-11-2020 22:21

I agree with you, do not give them money. Also I have seen reviews with the new Fitbit Sense and the heart rate accuracy. I can only imagine what they do with that devices in a firmware update.

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