help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not showing active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2021 19:43 - last edited on ‎09-06-2021 07:02 by Fitbit Moderator

‎09-05-2021 19:43 - last edited on ‎09-06-2021 07:02 by Fitbit Moderator

Unless I have selected an exercise on my Charge 3, it has stopped reporting activity minutes. It is also not automatically recognizing exercise, even though I can see the settings on the app are fine. I'm clearly exercising for extended periods with a well elevated heart rate. It is annoying that this has stopped working!

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 REPLY 1

‎09-06-2021 07:11 - last edited on ‎02-21-2024 05:30 by Fitbit Moderator

‎09-06-2021 07:11 - last edited on ‎02-21-2024 05:30 by Fitbit Moderator

Hello @OneMorePage. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for the detailed information. At this time, I'd recommend performing a restart to your Charge 3 by following the instructions here: How do I restart my Fitbit device?

I also recommend performing a long restart by following the instructions below: 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.

Lastly, take into consideration that you earn active minutes through 10 minutes or more of continuous moderate-to-intense activity. For more information, please check: What are Active Zone Minutes or active minutes on my Fitbit device?

Wilson M. | Community Moderator, Fitbit.
Best Answer