Charge 3 not showing as sync option on set up

[R.Huds]

Trying to set up a replacement Charge 3 and when it asks me which device I have so it can search and sync it, there is no Charge 3 option (I've also noticed theres none of the Versa's or Charge 4's on there either). I try and just click on any old one in hope that it will pick up my Ch3 instead, but nope. 

PLEASE HELP MEEEEE!!!!!! 

I have tried both my existing account and setting up a new one. They are both the same

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options