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Charge 3 not showing correct time

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‎02-05-2020 19:07 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-05-2020 19:07 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

I can't get the Fitbit app to stick to the correct time zone, and because of the same thing my Charge 3 is 1 hour behind. I tried uninstalling and re installing the app but, every single time it changes the time from Mountain (mine) to Pacific, I already turned off the auto and manually set it up but when I close the app and re open it, it goes back to Pacific.. it's been 1 week and I feel like I've tried everything. Please help.

 

 

Moderator edit: subject for clarity

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‎02-06-2020 06:10

‎02-06-2020 06:10

Welcome to the Community, @Gfuentes.

 

Are you verifying if your Charge 3 is syncing properly? Keep in mind that it needs to be constantly syncing in order to keep the correct time. If the issue is with syncing, I recommend following the steps in the article: Why won't my Fitbit device sync?.

 

Also, check the following articles:

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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