Charge 3 not showing current heart rate

[JESQG]

The heart rate monitor on my Charge 3 suddenly stopped working.  It still shows the resting heart rate, but the current heart rate is dark and does not show a reading.  It has been this way since yesterday afternoon.  I know there a lot of similar threads on this forum, but I do not have the time to wade through dozens of post searching for a solution that work.  If anyone knows of a solution that actually works, then please advise or provide a link.  PLEASE NOTE THE FOLLOWING:

-- I have gone to "settings" and have verified that "Heart Rate" is ON.  

-- I have gone to "settings\about" and have rebooted my Charge 3.

-- I  deactivated the Heart Rate setting, rebooted my Charge 3, and then reactivated the Heart Rate Setting.

Moderator edit: updated subject for clarity

[JESQG]

I have also fiddled with the location of the Fitbit on my wrist.

Nothing I have done has resolved the issue.

[MarreFitbit · Accepted solution]

Hello there @JESQG, thanks for stopping by. Thank you so much for taking the time to troubleshoot the heart rate of your Charge 3 prior to contacting us. Nice way to go! 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will be in touch with your shortly. 

Let me know if there's anything else I may do to help you in the meantime. 

[JESQG]

Yes, I did receive a very quick response from your support team and we are working on a solution.  Thank-you.

[MarreFitbit]

You're very welcome @JESQG! 😉

Let me know if you need anything else in the future, I'm always around. 

[MiMitampa]

Did you ever get this working and if so, how. I am having the same problem and have tried all the posted solutions. I’m ready to return mine and give up!

[MarreFitbit]

Hi there @MiMitampa, welcome on board. I'm sorry to hear you've experienced this with your Charge 3. I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you in the meantime. 

[BeardJohnson]

Hello I have the same issues. I’ve restarted, turned everything on, even turned sleep sensitivity on high. And I still haven’t a heart rate. Also moved the Fitbit in different spots and different tightnesses . Please help!

[MarreFitbit]

Hello @BeardJohnson, welcome on board. I'm sorry for the late response. Thank you so much for troubleshooting the heart rate on your Charge 3 prior to contacting us. 

Since none of the steps worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you have any questions present. 

[JenniferMaree]

My heart rate has also stopped working. I have done all the troubleshooting tips and still not working. Hopefully someone can help me?

[BeardJohnson]

Mine was still under warranty so they are sending me a new tracker.

[MarreFitbit]

Hello @JenniferMaree, welcome on board. Thanks for the steps you've tried so far in order to fix the Charge 3's heart rate monitor.

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

[BeardJohnson]

So I have received my replacement Charge 3 in the mail a few days ago and this one also isn’t reading my heart rate. I have read different ways to wear it and it still doesn’t work. Also doesn’t read my sleep which is the half of why I wanted one. Currently I have it at 1” above wrist bone tight enough where it doesn’t flop around. Any idea whT I should do? Thanks 

[3petes3]

This "Best Answer" is not an answer! (I have this problem also...and so does my wife - both are Charge 3 and we are doing a trial of the added service for heart rate monitoring.)

thanks,

Jim

[amystoehr1]

I am also experiencing exactly what everyone else has described. There is no solution listed, only people being passed to Support. How are we to correct this?

[Walkingin2017]

My Charge 3 is showing HR on my wrist but it is not downloading it on to my app / phone what's the fix?