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Charge 3 not showing half of the screen

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‎07-20-2019 05:44 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎07-20-2019 05:44 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

Hi there,

 

I received my Fitbit this June, and in the past couple of days the screen has become dimmer and the top half of the screen now does not show.

 

I have tried to reboot it but it doesn’t help, I’m just wondering where I go from here as I feel that this should not be happening after a month of having the device. 

Thank you in advance for any help 🙂

 

 

Moderator edit: subject for clarity

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‎07-21-2019 06:17 - last edited on ‎10-14-2025 04:33 by Fitbit Moderator

‎07-21-2019 06:17 - last edited on ‎10-14-2025 04:33 by Fitbit Moderator

Welcome to the Community @SLD18.

Thanks for troubleshooting this screen issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-14-2020 07:33

In response to AlejandraFitbit

‎07-14-2020 07:33

I am experiencing the same fault: upper half of screen not showing.

 

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