Charge 3 not showing heart rate information

[Hanamaggie]

I have the S10 and Charge 3. The past two days, I have no heart rate data at all, the last day was Wednesday 29th April... No graph showing yesterday and today. Yet if I go into heart rate zones its obviously recording my data... How do I get it working again? I've re-installed the app, cleared cashe and data, unconnected and reconnected my Fitbit, unconnect and reconnected the option to track heart rate, restarted my phone multipule times... Fitbit is becoming infuriating!

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @Hanamaggie.

I understand how are you feeling and appreciate the efforts in trying to fix this heart rate issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[niemi1]

I have heart rate data on the tracker but no resting heart rate on my android phone.  it records as zero.  

[tomhanson0199]

Same thing with the heart rate on an Apple IPhone either it works for a while then goes out, I'm pretty confident that they are working on it right now, because I spoke with someone yesterday, and that's what they told me anyway!

[niemi1]

Thank you I actually deleted my cache and data in the app. Restarted phone and Fitbit worked again. Sent from my Verizon, Samsung Galaxy smartphone