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Charge 3 not showing heart rate

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‎10-10-2021 20:18 - last edited on ‎10-11-2021 09:02 by Fitbit Moderator

‎10-10-2021 20:18 - last edited on ‎10-11-2021 09:02 by Fitbit Moderator

Mine is not working either. I called and did resets, etc and guy said I should get an email about what steps to take.  I've not heard a thing !

 

 

Moderator Edit: Clarified subject

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‎10-11-2021 09:03

‎10-11-2021 09:03

Welcome to the Community Forums @klb1420.

 

Thanks for the details shared in your post and for already trying to solve the issue. I was able to see that you have reached out to our Support Team and as they have mentioned to you, they forwarded your case to another department. Please stay tuned to your inbox, some will reach out to you once they have a resolution to your issue. 

 

On a side note, I've moved your post to this thread so we can keep our forums organized.

 

See you around.

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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