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Charge 3 not showing in Bluetooth's phone and unable to Sync

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‎04-09-2021 09:06 - last edited on ‎04-09-2021 09:10 by Fitbit Moderator

‎04-09-2021 09:06 - last edited on ‎04-09-2021 09:10 by Fitbit Moderator

Can u advise why my charge 3 is not showing in Bluetooth and I cannot Sync.

 

 

Moderator edit: subject for clarity

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‎04-09-2021 09:18

‎04-09-2021 09:18

Hello @Boblelliott. Welcome to the community forums! 

 

If your Charge 3 doesn't appear as connected under your phone's Bluetooth, I recommend opening the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. If that doesn't work, I recommend restarting your phone and setup your Fitbit device one more time. For more information, I recommend following the steps here: How do I set up my Fitbit device?

 

I also recommend taking a look at our help article for syncing: Why won't my Fitbit device sync?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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