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Charge 3 not showing sleep but app is

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‎07-19-2020 03:33 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-19-2020 03:33 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

Hi my Charge 3 band says 'sleep not tracked' but the Fitbit app show it was tracked the first night i wore it but not since. Do i need to select start sleep each night or should this be automatic? My wifes old alta did this and new versa also does this automatically. Have checked settings and wrist placement.  Am at a loss! Is my charge 3 faulty?

 

 

Moderator Edit: Clarified subject

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‎08-17-2020 11:48

‎08-17-2020 11:48

Welcome to the Community, @Harve82.

 

Thanks for letting us know about the issue you are experiencing with your sleep information. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-01-2020 06:37

In response to AlejandraFitbit

‎09-01-2020 06:37

I have same issue. Have you been able to find a fix?

 

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