Charge 3 not showing the correct time and won't sync

[Jilly2410]

I have looked at your help page because my tracker is not showing the correct time & won't sync I have followed all the advice you have given to other people & there are a lot but my tracker is still not showing the correct time or syncing so I'm at a loss what to do only had my tracker since July 2020 & this problem only started Saturday please help me thanks

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jilly2410.

I am sorry to hear your Charge 3 is not showing the correct time and won't sync. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am glad to help. Time on your tracker should be corrected when you sync it. If you're experiencing difficulties with syncing, please confirm if you've tried our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

If the issue still persists after syncing, please try the additional troubleshooting steps here. 

Looking forward to hearing back from you.

[Jilly2410 · Accepted solution]

• I have tried everything you have suggested the only time my phone will sync & show the correct time is when it's charging once I take it off charge it loses time & won't sync 

[LiliyaFitbit]

Hi @Jilly2410, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[midnightdreamr]

I've been having the exact same issue and none of the troubleshooting solutions have worked.

[LiliyaFitbit]

Welcome to the Fitbit Community, @midnightdreamr.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.  

I'll be around if you have any questions.

[Bklyngrl]

I have been having this same exact issue? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bklyngrl.

I am sorry to hear you're experiencing the same issue with your device. I would like to confirm if you've tried the following:

1. Remove your Fitbit and any other device from the Bluetooth settings on your phone.
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. See this link.
4. Force quit the Fitbit app.
5. Reboot your phone and restart your Fitbit with the steps from this help article.
6. Open the Fitbit app and try to sync your tracker. 

For complete troubleshooting instructions, see Why won't my Fitbit device sync?

Looking forward to hearing back from you.

[Jilly2410]

I am pleased to report that I was sent a new tracker & everything is working again & I was really pleased with the way Fitbit handled my issues 

[LiliyaFitbit]

Hi @Jilly2410, it's nice to see you around. 

That's great news! I am glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!