Charge 3 not showing the correct time

[MaryHealth]

The time on my Charge 3 is 1 hour and 15 minutes off.  I have changed time zones and re-synced and it has not fixed the problem.

Moderator edit: updated subject for clarity

[jlynch34]

Check you phone/PC and verify they have correct time.  If not your router has the wrong time on it and you'll need to update time on it.

[MaryHealth]

My phone and PC both currently show 12:20 p.m. as the time - but my fitbit shows 11:13 a.m. I have even tried to change my time zone and the incorrect time still shows.

[MarreFitbit]

Hello there @MaryHealth, welcome on board. Thanks for the details provided. 

Keep in mind that your Charge 3 may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. As you may know, Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Charge 3 is still linked to your Fitbit account and your phone's Bluetooth settings? I'd suggest to take a look at: Why won't my Fitbit device sync?

If the time keeps showing incorrect after syncing your Charge 3, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

I appreciate your help @MaryHealth. 🙂

Give this a go and let us know how it goes. 

[MaryHealth]

This did not work. I even uninstalled the fitbit app and reinstalled it. The time is still 1 hour and 20 minutes behind. I even changed the time zone to no avail.

[MarreFitbit · Accepted solution]

Hi there @MaryHealth, thanks for getting back and letting me know the outcome of the steps I've recommended. 

Please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Then, set it up again and see if the time shows correct now. 

I'm looking forward to your response.

[CG-333]

I am having the same issue.  It started as not synching, then the time was off.  I also uninstalled the Fitbit app and reinstalled it.  It did not solve the issue and it continued loosing more time.  

When the battery was low, I charged it and now it will not come on at all.  

[MarreFitbit]

Hi there @CG-333, welcome on board. Thanks for the steps you've tried so far. 

Before considering other options, would you mind trying the last recommendation I posted above?

I'm looking forward to your response. 

[MaryHealth]

Worked - thanks.

[CG-333]

I did what you suggested but seing that the Fitbit was not turning, I had to reconnect it to the charger.  It completely out of battery, it was fully charged 2 days ago!  My watch now shows Jan 21 01:33

My phone cannot locate it

[MarreFitbit]

I'm glad to hear that @MaryHealth. 😉

Thanks for getting back and letting me know the outcome @CG-333. I was about to create a support case on your behalf, I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly. 

Let me know if you have any questions present.

[CG-333]

I actually contacted them before contacting you.  As a matter of fact here is the message I received:

Thank you for contacting Fitbit.

We've received your support request. To update your case at any time, simply reply to this email. New Case (#34214646) We know every step counts, so we make every effort to reply quickly. However, due to high contact volume, we may need 2 or more days to respond. Need help fast? Your question might already have an answer. Take a look on the Fitbit Community  Sincerely, Fitbit Support

I do not have 2 or more days to wait for a respond

[CG-333]

Hi Maria, did you see my answer above?  Please help!

[CG-333]

I've tried everything including a complete reboot as per manufactures and it is still not solved.  My phone will not connect to the watch.

[CG-333]

@MarreFitbit it was not solved and I need your help.  Please see above.

[justwantbasics]

Is there a way we can simplify - call to action buttons from user perspective

tell right time

sync

etc

nothing too complicated just make it work like a watch