Charge 3 not synching even with updated app

[Calypso5]

For the past 5 days my Charge 3 has not synced with my Android phone having worked fine for the past 10 months. 

The problem arose I think when the Fitbit app was updated and numerous others started reporting similar problems. I followed all the suggested steps in an attempt to get it to work including unpairing Bluetooth, rebooting Charge 3, deleting the device from my app and trying to reconnect and finally deleting the app completely, rebooting phone and device and reinstalling app. Despite doing all of these things (numerous times!) I am still not able to use my Charge 3 and even more frustrating is the device won't connect with the updated app (Version 13.37.1) so I can't do anything! Now I have a device that doesn't even have the correct time as it won't connect and synch!! The app finds the device but does not connect. 

I am unsure what else to do other than throw it away. I've spent hours trying to resolve it to no avail. If anyone out there has any suggestions I'm happy to try. 

PS I have made sure the correct power consumption setting is on my phone. 

[EdsonFitbit]

Welcome to the Fitbit Community @Calypso5.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

Since you've followed our troubleshooting steps to resolve set up and syncing issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Please let us know if you have any questions.

[JennieB84]

Having exactly the same. Time isn't right, have unconnected everything, reinstalled app. Finding device but won't connect, wasted all night trying to sort it

[Paulav333]

I'm having exactly the same problem. Just over the last few days my charge 3 won't sync. I've re-set the device, uninstalled the app,  un-paired it from my bluetooth on my phone numerous times. I dont know what else to do.

[EdsonFitbit]

Welcome to the Fitbit Community @JennieB84 @Paulav333.

Thank you for the time you spent while trying to resolve this issue and for the information provided.

@JennieB84, I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

@Paulav333, in this case, you might want to contact Customer Support via chat or by phone.

See you around.

[bikerimp]

Also have the same issue. It's a real nightmare and the "helpdesk" is anything but helpful. 

[TuTTi57]

Same here exactly but mine will also not even come on and when I hit the button it only vibrates. Have gone back to my Cgarge 2 with the cracked screen with NO ISSUES. Have had this since 2014. The 3 not even 2 years. All since the 3.37 update. 

[VeilSdeGTO]

Everything was fine until I updated to IOS 14.4 and updated my Charge 3 tracker two days ago. Now my Charge 3 stopped recording my heart rate when I'm sleeping or going for extended walks. It also periodically cuts out and I end up with these gaps in my heart rate. 

I tried all of the troubleshooting tips and it still isn't working.  =(

[TJMum]

I am having exactly the same issues.  Have lost count of how many times I have tried to pair the charge to my phone - it just cycles after inputting the pairing code.  I have followed all of the listed steps many times and have even checked the settings of my phone, increasing the number of bluetooth devices it can sync to and checking all the App permissions.  Any suggestions that are not "here's a voucher for money off a new fitbit" would be very welcome.  My charge is only 18 months old.

[Calypso5]

Help desk went through (several times) everything I'd listed in this post as actions I'd done to try to solve the problem. Still not resolved. Awaiting an email from the Help desk. I've wasted so much time on this! 

[Calypso5]

I don't even get as far as the pairing code - only to the step before. I reached out to the Help desk this morning but, aside from going through all the steps again and again, I'm no further forward.

My Charge 3 is less than a year old and still no solution to the problem. Is it Fitbit or just the Charge 3 that is the source of the problem? Until the app update near the end of January everthing seemed OK. 

[TuTTi57]

My 3 was fine until the end of January and the 3.37 update. Been with Fitnit since 2014. Am pretty dissappointed.

[EdsonFitbit]

Hello everybody.

Thank you for visiting the Fitbit Community and for the time you spent while dealing with this situation.

If you have followed the troubleshooting steps shared in the links above without luck, you can contact Customer Support to get further assistance.

They will let you know how to proceed as soon as possible.

See you around.

[LRHeimpel]

I had exactly the same problem about 10 days ago.  Did the same things you did, no results.  Multiple times.

So I contacted support.  We went through the same actions (reset, unpair, bla bla bla) and it did not work.  So they checked what phone I have and said it is not on their list of tested and approved phones....  I had the same phone for a year and a half with no problems!  Suddenly it became incompatible?  Give me a break!   I have been using Fitbit since 2017.

Finally got it to pair and connect, by deleting the data in the device (Charge3).  Which defeats the purpose of syncing... the idea is to be able to get the data.

Tonight.... again, not syncing.  Multiple tries, finally it worked after about 10 tries...

Syncing is a big issue.  One the questions featured in FAQ is about why fitbit does not sync.   Sync difficulties have been common for me since 2017, but I haver lost any data, until last week.

I put an app on my phone to track blue tooth connections.  It seems my Charge3 disconnects on its own and does not reconnect again.

It is very frustrating.  If I have to delete data ONE more time, my Charge3 will go in the trash and I will get something else, not of the Fitbit brand.. 

[bikerimp]

Well All I finally got an answer from the "unhelpful" desk

"It's been our pleasure chatting with you today regarding your Charge 3 that is not working as it should.
Thanks for troubleshooting with us.
After reviewing your account, we see that your device is no longer in the warranty period, and therefore isn’t eligible for replacement. For more information about our warranty policy, visit fitbit.com/returns.
We want to keep you in the Fitbit family and working toward your goals. Please accept a discount toward the purchase of a new device on fitbit.com.
You'll receive a separate email message with more details about how to take advantage of your discount.
Thanks for being a Fitbit customer.
If you have additional questions about your Fitbit device or services, visit help.fitbit.com.
Sincerely,

Patrick and the Fitbit Team"

Thanks for troubleshooting is a joke as al they could do was read off a predetermined list of questions and didn't have the ability to think for themselves. Basically they don't have a clue what to do, and because your Fitbit is marginally over two years old we don't care BUT have a voucher to buy another that also wont work in two years and you can buy yet another.. I certainly wont be using the voucher and even more certainly wont be remaining as a "Member of the Fitbit Family"